FAQ's

WHAT’S YOUR RETURN POLICY?
All returned items will be inspected upon return and must be unaltered, unworn, and in the original condition.

RETURN/EXCHANGE
We will gladly accept items for exchange, refund, or merchandise credit within 14 days of receiving the item(s). All returning/exchanging merchandise must be unaltered, unworn, and in the original condition and must include invoice /receipt. Please e-mail info@pomandgraniit.com for return or exchange inquiries.

WHEN DO I GET REFUND FOR RETURNED ITEM
The estimated processing time for returns/exchanges is within 7-10 business days.

I HAVE RECEIVED AN INCORRECT / DAMAGED ITEM
If you received incorrect/damaged item please contact our customer support immediately info@pomandgraniit.com to notify us of the problem. We will gladly replace the item and shipping charges will be covered by us.
LOST ORDER
We’re sorry to hear that there has been a delay in the delivery of your item, let us help figure out where your order is. The best way for us to assist you is for you to email info[at]pomandgraniit.com and our team will locate your order. Thanks in advance for your patience.

CHANGING MY ORDER
If you need to make a change to your order, please email to info@pomandgraniit.com as soon as possible rather than applying for a return. If the order has not been processed yet we can make the change. Thanks in advance for your patience.

CANCELING AN ORDER
If you’d like to cancel an order, please email info@pomandgraniit.com to make a cancellation request. Please note that we generally process orders as soon as you complete your transaction.
If your order has already been fulfilled, it cannot be canceled and you’ll need to contact us for a return request. Thanks in advance for your patience.